Jun02
It’s All in the Wrist…
This afternoon I attended my last of a series of Occupational Therapy appointments at Del Valle. I wasn’t happy. It’s scary to be released into the mainstream of life without knowing what exactly to do.  I know from my past experiences that I can be very “trying” to the medical community.  Yes, I had a “mini-meltdown.”
A couple of times during my twice-weekly six week sessions, there was a discrepancy between what the O.T. recommended and the O.T. assistant delivered. My co-pay was $20.00/visit, but BCBS was billed over $100.00/visit. The “routine” every visit was dry whirlpool/Fluidotherapy for 20 minutes, various exercises, and then a 10 minute soft tissue massage.
I’m not so sure that the exercises were appropriate (I picked out a series of items like pennies, buttons, etc… out of dry heated rice), and the communication between the O.T. and the O.T. assistant was apparently lacking since I found she was checking exercises that I didn’t do. I’m sorry to say I “freaked out” at the last session because I was completely somewhat clueless what I was supposed to do after I was released.  The O.T. went to her desk and started dictating about another patient, and the O.T. assistant was “interested” in her date to go horseback riding within the hour.
I felt abandoned and unimportant. I know that in order to do an exercise program I need to go through a dry run and ask questions. Apparently, that wasn’t going to be an option. It may not be important to Del Valle, but it’s important to me – it’s my right wrist that I’m trying desperately to rehabilitate.  My friend Joel refers to the process as “production medicine.” I’m afraid he’s 100% correct…
Ready to cry, I just walked out. FTS – I’ll just figure it out on my own and I’ll see Dr. Pirela-Cruz in August.  And we won’t mention that I’m out $240.00 with my co-pay.  Gee, I could have bought an iPod. I suppose I’m a little determined and sensitive when it comes to my wrist. Seriously.
I would call BCBS and get the address of their section that determines who the providers will be…..and mention the fees given to this rehab center…..outline everything that happened….Joel is right….it will make you feel better to report this failure to provide appropriate and consistent treatment….good for you and it could make this outfit more patient centered for others too……on the road soon…..you must be so excited…..safe travels….
You are not alone! You are a strong woman who can advocate for herself. It sucks that you have to ask, but that is what it is. Make these people help you as you should be helped. You deserve it!
((Hugs))
So many health care workers see patients at case numbers and not people. What happens to you when they’re done isn’t a concern. Sad state of affairs. You were right to be frustrated and angry about that! And, as the others said, definitely report it. Then enjoy your vacation!